Thank you very much for the free complimentary titanium white oil paint. It was a very pleasant surprise! Impressed with the fast service and delivery. I don't order very often as painting is a hobby for me but will definitely continue to order any supplies I need from Discount Art Warehouse. Regards…
25 April 2013
Excellent super fast delivery...Thanks so much :)
Andrea (via Facebook)
21 November 2012
Thanks for your great service!! My ordered arrived today - pleased with it all. I am hoping to start my own little business so will definitely use you again to get my supplies. Thanks again.
18 October 2012
Hello Team, just wanted say how happy I am with the online service you provide! I work in Brisbane, registered and ordered on a Tuesday and my order arrived on Wednesday morning. Prices are very reasonable and there was no fuss or dramas at any stage of the ordering process! Thank you!!
13 September 2012
Just thought I would send you a quick note to tell you how much I enjoy the artwork inspirations you provide as part of your regular e-newsletters to members. I've only just rediscovered the pleasure of sketching and the Natalie Portman image in your latest update is absolutely amazing. Best wishes....
22 August 2012
I just want to let you know that this is the *BEST* service experience I have had in a very long time...My parcel just arrived, in good shape and very promptly considering it was only ordered less than 48 hours ago! I received AUSPOST tracking info emails along the way so I knew it had been dispatched and where it was...Your website was easy to use , the online ordering process - no problems at all...
My questions to your help desk (Naomi) were very promptly answered -and- actioned...All in all excellent service! thank you.. wish every online transaction was as easy...
27 July 2012
Thanks guys for your prompt service!! You guys are brilliant!!!:-)
1 May 2012
Thanks for your great service, I will be recommending you to my friends :-)
Krissy (via Facebook)
13 February 2012
We ordered an art easel over the weekend and were extremely impressed with the promptness of our order and thorough communication of delivery status the entire time. We would like to thank the team for providing such a wonderful service. We will definitely be purchasing further art supplies from you in near future.
7 February 2012
You guys have been prompt and professional and kind which is rare in retail these days and I will do all my ordering with you from now on. Have a beautiful Christmas with kind regards,
21 December 2011
I have to say I’m very impressed with the efficiency with which you despatched and posted my order. It’s already arrived and I only ordered it yesterday! I look forward to doing more business with you in the future.
1 December 2011
I was in your valley store over the weekend and felt compelled to write this note.
I’ve now been to your store about 5 times and have to say that the service is wonderful. Each and every time I have visited your team has provided a very helpful and happy service. It is an art shop so one expects to have a great experience but having said that there are so many places that do not provide the help, care or experience. I wanted to congratulate you on a wonderful team and wish the business every success as it appears to be incredibly well deserved. I am telling as many people as I can about you. Kind regards,
15 November 2011
Just want to say a BIG thankyou to Discount Art Warehouse....I placed an order wed...received my order yesterday [Thursday]. I cant tell you how impressed I am with your service and your advice:) so YAY and THANKYOU:)
21 October 2011 (via Facebook)
Hi Naomi. Just for your information, I contacted 5 places that stock this product. Not only was your quote the cheapest, you were also the only business to get back to me in less than 3 days. We intend placing an order with you in the next week or two, thank you for your help.
20 October 2011
Hi. I don't usually take the trouble to do this, but just wanted to say how much I appreciate your prompt and careful attention to my orders, even though they've only been small orders at this stage (I'm a cash-strapped beginner to art).
Living out here in the bush, I don't have ready access to a reliable source of decent materials and it's great to be able to choose what I want from your website and know it'll be in my hands very quickly and in good condition as well, plus your follow-up emails make me feel more secure about online shopping, which as a rule I don't feel comfortable doing.
So, thanks for that, and I'll now be a regular customer.
10 October 2011
Hi Gail. Just to let you know I received the easel today. It is better than I expected ~ very good quality. We were impressed with your great prices and good service. We'll be shopping with you folks again.
16 August 2011
Just spoke to the loveliest lady Gail on the phone, who was very helpful and I am so pleased with the prices I saved from you...Thanks :)
11 August 2011 (via Facebook)
Thank you again for all the trouble you've gone through for me, I really appreciate it. Great customer service :-) I'll def be shopping with you guys the next time I need any supplies.
4 August 2011
Love the great service you provide. You have a great business there.
19 June 2011
Thank you for the amazing service and quick delivery! Much appreciated. Highly recommend you for art supplies.
17 June 2011 (via Facebook)
I just wanted to write and tell you of the absolutely wonderful experience I had whilst shopping in your store.
I went in for a can of clear lacquer and I was first assisted by Naomi. She was both lovely and informative so as we got to the counter I decided to ask her about a completely different project of mine. Even though it had nothing to do with selling me anything from the store, Naomi went out of her way to call her friend she thought could help me. She wrote down a number of different contact details I could try- and I will definitely use for future projects!
As this happened, Justine overheard our conversation and said that she could also help me. Justine asked me to leave my email address and she would contact me once she was able to speak to her friend too.
When I arrived back at my office, there was an email waiting for me with contact details of a company that could do what I needed.
I called them straight away and within days I had my project underway! At this point I was over the moon as before I walked into your store, my project wasn’t looking promising. I had been searching for weeks for someone that could help! As it was a gift for my partner’s Birthday, it was even more special to me that these two wonderful women went above and beyond their customer service duties to help.
I worked in Retail for years so I know how rare amazing customer service is. I just wanted to say that Naomi and Justine are an asset to your company and I tell this story to everyone who knows about my project! I hope it brings you many more happy customers because I know I will come back time and time again knowing that these two lovely ladies are behind the counter.
16 June 2011
Thank you, that is great. I have received very good customer service from your company, I will recommend you to friends looking for art supplies.
16 June 2011
Thank you so much, I’m absolutely stoked with this... Have always wanted to use Oils, but have just been out of my budget... Look forward to doing more business with you. A good Artist Supplies Business is hard to find, and if you have to purchase over the Net, not being ripped off in postage charges and good communication, plus reliability is an absolute plus. Can’t wait for them to arrive... Cheers,
8 June 2011
Your service is excellent. Thank you!
24 May 2011
Just wanna say thanks for the great service. The conte crayons I ordered online arrived really quickly. Very pleased. Will definitely be ordering more stuff in the future!
5 April 2011
Just wanted to say thank you for your quick service as I received the purchase last week. Hope you have a very happy Christmas and all the best for 2011.
20 December 2010
Just a note to let you know, that the box of Art goodies, arrived safely today............Thank-you! ;o)
I was very impressed with the way the items were so well packed! Also was amazed at how quickly I received the books, pencils etc! Have a pleasant evening, keep smiling! ;o)
13 December 2010
Hi Naomi. Really happy with the easel. Thanks for your service.
26 November 2010
Many thanks for your swift and very satisfactory delivery of the easel. My grandaughter was most impressed! Thanks again, and you'll be hearing from me soon for other items. I will also be referring you to any art groups I come into contact with.
18 November 2010
As an artist constantly buying stretched canvas and art supplies, I am THRILLED to have found this site! I order online, get free postage as my orders are always over $50 and get a discount on top! Email help and customer service is fast and friendly too, something you don't find these days!
16 November 2010
On behalf of the Artists involved with the recent exhibition - "Four Corners of Art" - I would like to thank Gail and Stuart of Discount Art Warehouse for providing their fantastic Exhibition space for our 2 week show.
The facilities were first class and all of the 100+ guests who attended the Opening Night last Friday (8th October), were full of praise with comments that the space and service were excellent. All feedback received has been extremely positive and the artists were thrilled with the turnout.
We have worked with Gail on this event for some time and would thoroughly recommend her and the Gallery to anyone wanting to show their works. The entire group have been impressed by the professionalism, generosity, patience and support from Gail and her staff and the exhibition was a raging success.
We also encourage everyone to visit the Gallery as well as checking out the fabulous range of art supplies and materials at Discount Art Warehouse.
Best wishes and many thanks again.
Mark Andrews (on behalf of Bev Andrews, Patricia O'Brien and Beth Robinson).
10 October 2010